FAQs Archives - Rigsters

I Cannot Connect to Arago

Cristian — Thu, 09 May 2024 14:26:59 +0000

Troubleshooting Connection Issues

The most common reason Arago Control cannot connect to Arago is your network configuration. You need to ensure that all steps presented in the Network Setup section are followed correctly.

Here are a few other items you can check:

If you’re utilizing a laptop or PC equipped with a WiFi antenna, and Arago is connected through an intermediary network (rather than directly via an Ethernet cable), we strongly advise you to transition to a wired connection.
Inspect the LAN cable for any indications of damage. Replace the cable if necessary.
Make sure the Network Card is not damaged. Check it’s health by going to Control Panel, Network and Internet and view all ethernet connections.

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Lost Connection to Arago

Cristian — Thu, 16 May 2024 14:53:53 +0000

After establishing a connection, Arago maintains continuous communication with Arago Control to transmit whereabouts data, system health and to check the live network connection is healthy. This is essential to ensure optimal conditions for locomotion and safety operations.

When the connection does not pass the required health checks, Arago disconnects and the following message is displayed:

In this situation, you can check the following:

Check the health of your network configuration. We strongly advise to have a direct ethernet cable connected from Arago to PC. If your PC has only one LAN port already used for internet access, we advise to acquire a separate Network Card for connecting Arago. We highly endorse this configuration.
If Arago is connected to a network and the PC is accessing Arago via the network, you will need to check your LAN networking configuration for any faulty or slow component (router, switch, cabling in between or any other equipment involved).
Ensure that there is no software installed on the used PC that could jeopardise your network connection.

Sometimes the OS wrongfully calculates the routing to Arago. To ensure this doesn’t happen follow these steps:

In the Windows Search/Run command open Network Connections by typing ncpa.cpl and enter
Right-click the static Ethernet adapter where Arago connects → Properties
Select Internet Protocol Version 4 (TCP/IPv4) → Properties
Click Advanced
Uncheck “Automatic metric”
Set the metric to 1 (lowest = highest priority)
Do the same for Wi-Fi or other ethernet connections present there but set them to 10 or higher (giving them lower priority)

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How Do I Update Arago Control to the Latest Version?

Cristian — Thu, 16 May 2024 15:32:37 +0000

Whenever we release a new version of Arago Control, we update our remote private repository. Arago Control will display a flashing Update button in the Welcome panel.

Click the “Update” button, select a download location and wait for the archive to be downloaded.

Once completed, close Arago Control, unarchive the downloaded update and launch the installer. If you need to review the installation process you can find all necessary instruction in the Installer Guide.

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Camera Does Not Shoot While Traveling

Cristian — Wed, 05 Jun 2024 12:56:34 +0000

If your camera fails to shoot while Arago is driving through the designated positions to capture images, there are a few things you can check:

1. Jack Trigger Cable

Regardless if your camera is connected or not to Arago Control via the Camera Tethering Support, while traveling the camera is trigger via the direct line. You always need to connect the camera’s trigger (remote terminal) port to one of the available jack ports in the back of the tilt element. Arago Control automatically focuses and shoots via the direct line. In case the camera is already connected, try a different jack port.

Ensure the cable is properly fastened at both ends.

When using the “Shoot” button from the Camera panel, Arago Control will atttempt to trigger the camera via the tethering software. If your camera is not connected, it will fallback to the direct line connection to shoot.

2. Check Camera Settings

Ensure the camera is set to receive signals from the remote terminal port.

Some camera models allow granular control over the port and it could be that it is deactivated.

Make sure there are no other camera tethering software running in parallel that are keeping the camera busy.

3. Faulty Remote Terminal

Damage: Inspect both the remote and camera for any physical damage that might be preventing operation.

Clean Contacts: For wired connections, ensure that the contacts are clean and free of debris before inserting them into ports.

4. Camera Battery Levels

In case you are not using a battery adapter, if your camera’s battery is drained or too low, the camera will not trigger. Recharge or replace the battery if needed.

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I Cannot Connect to LightArray

Cristian — Fri, 24 Jul 2026 12:31:10 +0000

Problem Description

Arago Control is unable to connect to the LightArray, even though the LightArray is powered on and connected to the same network as the computer.

Possible Cause

In some cases, Windows Defender Firewall blocks the network communication required by Arago Control to communicate with the LightArray. This can happen if the application was denied network access when it was first launched or if a firewall rule was added later.

How To Fix It

I. Verify that Arago Control is allowed through Windows Defender Firewall.

Open Windows Defender Firewall.
Click Allow an app or feature through Windows Defender Firewall.
Select Change settings.
Locate Arago Control in the list.
Ensure that it is allowed on the appropriate network profile (typically Private).

II. Check for blocking inbound firewall rules

Open Windows Defender Firewall with Advanced Security.
Select Inbound Rules.
Look for any rules related to Arago Control.
If you find a rule that explicitly blocks the application change it. Double click and choose Allow the connection under Action.
If no blocking rule exists, no action is required.

III. Restart Arago Control

After updating the firewall settings, close and reopen Arago Control and attempt to connect to the LightArray again.

If The Issue Still Persists

If the issue persists after completing the steps above, perform the following checks:

Verify that the computer and the LightArray are connected to the same network.
Temporarily disable any third-party antivirus or firewall software to determine whether it is blocking the connection
If the problem still persists after completing all of the troubleshooting steps above, contact Rigsters for further assistance.

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