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Lost Connection to Arago

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After establishing a connection, Arago maintains continuous communication with Arago Control to transmit whereabouts data, system health and to check the live network connection is healthy. This is essential to ensure optimal conditions for locomotion and safety operations.

When the connection does not pass the required health checks, Arago disconnects and the following message is displayed:

 

network issues

 

In this situation, you can check the following:

  1.  Check the health of your network configuration. We strongly advise to have a direct ethernet cable connected from Arago to PC. If your PC has only one LAN port already used for internet access, we advise to aquire a separate Network Card for connecting Arago. We highly endorse this configuration.
  2. If Arago is connected to a network and the PC is accessing Arago via the network, you will need to check your LAN networking configuration for any faulty or slow component (router, switch, cabling in between or any other equipment involved).
  3. Ensure that there is no software installed on the used PC that could jeopardise your network connection.
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